1. Where is AJKservers located? Are you a registered company?
AJKservers Technologies was founded and located in MManchester, United Kingdom. Our web hosting servers are housed in Manchester, UK, Los Angles CA and Chicago, IL, USA.
2. What payment options do you currently accept?
We currently accept credit card payments via 2checkout, and paypal. We also accept alertpay, money bookers and liberty reserve as payment methods so that those users can also use our service where paypal is not supported at the moment.
3. What is your guaranteed uptime?
We guarantee that our servers will be up and running 99.9% of the time each month. Please read more at http://www.ajkservers.co.uk/uptime-guarantee.php
4. How long does it take for my account to be set up?
All of our Virtual Private Server & dedicated servers are set up within 24 hours once the first payment has been received, other services may take different time depends on type of service. However, depending on the special configurations such as control panel installations, the total set up time may vary up to 48 hours. If you're 1st time ordering service, services setup may take more than 24 hours as you have to be verified 1st time via our billing department
before service provision. Also; if you're paying via credit card then you should submit a ticket to our billing department including scan copies of your front & back side of your credit card for fast setup.
5. I did not receive an e-mail with my account information
Some times your e-mail provider may filter the e-mails we sent to you. In this case, please first check your junk mail box. If it's not in your junk mail box, you will see all the e-mails we sent to you in our client portal. Please login to our client portal by navigating to the following url: http://secure.ajkservers.co.uk/clientarea.php. Once logged in, click on "My E-mails" under the Client Area Links menu on your left.
6. Do you offer refunds or a money back guarantee?
We're sorry, but we do not provide any money back guarantee with the purchase of your service. You understand and read before purchasing any of our service. However, refunds can be provided before the service provision. Pease read our Refund Policy
for more information.
7. Do you offer 24/7 support?
Of course we do! We find 24/7 to be absolutely necessary to any online business and it should be a standard for this industry. We offer support via live chat, helpdesk, and e-mail. Our helpdesk ticket support is available 24/7.
8. Do you allow proxies on your servers?
Actually we do, but there's a difference. We allow proxies on our dedicated servers only, and we do not allow (Public/unauthenticated/non-protected proxies) on our virtual private servers due to the rules & regulations of the respected datacenter. If you have any more questions, please do not hesitate to contact us.
9. My order keeps getting denied, why?
We have a fraud checking system in place for all orders. To ensure that your order does not get automatically denied by our system, please make sure you enter all client details correctly including name, phone number and area code, and addresses. Our fraud checking system takes into account many factors such as your IP, postal code, hostname and ISP, if you're going through a proxy or not, etc. Certain orders will be checked by automated phone call verification. Highly possible fraudulent orders are declined automatically. If you're having trouble due to this, please contact our sales department
10. I got an early invoice generated for me, why?
Our system automatically generates invoices 10 days prior to the actual due date. This will give you 10 days notice to pay the invoice. You do not have to pay it within the first 10 days it was generated but this way you will have 10 days to pay the invoice. As long as you do not pay it any later than the actual due date shown you will not be charged of any late fees. A late fee of $5.00 is added to the invoice if not paid within 24 hours AFTER the invoices' due date.
If your question OR answer is not listed here, then please do not hesitate to contact us
for any further enquiries.